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If you have any questions, concerns, or comments feel free to send us a message below using our short contact form, or you can simply call us. We are available 24/7/365 for your convenience. Whether it’s a quick question or comment or a quote on a flight you would like to take, just let us know and we’ll quickly and promptly get back to you right away.

At Jet Class One, we are on a mission to bring back flight the way it used to be. This includes the all important element of customer service. These days if you attempt to call a commercial airline with a question, a concern or a complaint, you better be prepared for two things: to spend a great deal of time on the phone reaching the right person and a great deal of frustration.

The computer generated menu – though it is supposed to be a major step forward in our technologically advanced world of today – only serves to frustrate many callers. Attempting to guess at the right choices when none of them adequately address your concern is frustrating enough. Being able to reach a person and tell that person your question or concern only to have to be transferred to a different department so that you can recount the story once again is how the frustration starts.

At Jet Class One, you will not have to wade through a confusing menu of options that will not get you to the right person to deal with your issue. In most cases, you will find that we answer the phone when you call. If we happen to have stepped away from our desks for a moment, a simple message invites you to leave your contact information so that we can contact you upon our return.

You will find that we really do contact you once we return. We are eagerly to speak with you, our clients, and so we return your calls promptly. We pride ourselves on being accessible for chatting about any questions or concerns you might have about our services. We want you to have all the answers you need to your questions so that you are better able to make the right decisions.

Our stellar customer service aims to significantly reduce your frustration level when it comes to dealing with customer service over the telephone. We strive to provide you with the best solutions and answers to your problems and questions. If we are not able to do so immediately, then we work tirelessly to be able to bring those answers to you within a timely manner.

Jet Class One devotes a great deal of training to our customer service team. After all it is this team that you will likely deal with at first. We want your impression of our customer service team to be positive so we choose only those team members who have the demonstrated ability to problem solve effectively and while on the fly. Our customer service team is diplomatic and they excel at communicating.

Like every other member of Jet Class One, our customer service team acts in a professional manner. They know how busy you are and they aim to provide you with the services and guidance you need without wasting any of your valuable time. You can be assured that each time you reach out to a member of our customer service team, then you will have a professional and courteous experience that rivals the customer service process of days gone by.

At Jet Class One, we strive to bring back the good old days where the customer was king and always right. Businesses bent over backwards to deliver above and beyond what their customers expected. This is the philosophy that Jet Class One has embraced and it has served us well. Our repeat customers come back because they know how they will be treated by our staff and pilots. They know that there are few – if any other – places that they can experience this type of treatment anywhere else on the planet these days. At Jet Class One, we are bringing back the human touch to private flying.

Like our flight members and our crew, our customer service team is focused solely on ensuring that you have the experience you envisioned. We offer you two convenient ways to contact us so that even if you do not have access to your email, you can still call. In either case – via email or via the phone – you can expect the same professional and knowledgeable customer service.

Whether you simply have a question before you make your final decision about booking a flight, you need to make a change to a booked flight or you have some other type of concern, our customer service team stands poised to help you reach a satisfactory conclusion to your inquiry.

While we strive to provide you with the top quality service you expect, we also value any feedback you have to offer us. We encourage you to contact us if you think we can improve our service in any way possible. We take the concerns and feedback of our clients very seriously and aim to implement them into our system if we deem it to be advantageous to do so.

We at Jet Class One also encourage you to contact us to tell us of a concern or problem that you had. We want to know when our clients’ experiences do not live up to their expectations because then they have not lived up to our expectations. We will do our best to make things right for you as we strive to have fully satisfied clients at all times.

Just shoot us an email or give us a call, 24 hours a day, 7 days a week. We are always here, waiting to hear from you!

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